World quality day which falls on the second Thursday of Nov was created by the Chartered Quality Institute (CQI) since 1990. This special day was established to bring the awareness and recognition of the quality professionals contribution in delivering quality products to the world. Quality professionals are committed not only in customer quality but also safety in most of the organizations. Many companies around the world will celebrate this momentous occasion in Nov every year. This year theme is creating value to the customer.
Customers are getting more sophisticated over time with
upgraded needs & wants, and their voice can be heard over social
media. A delighter attribute today might
be a must-have in the future according to Kano analysis model on product
feature. Every organization should
involve quality engineering professional right from the start of product design
to ensure quality is plan into the product through the rigour of using the
correct quality tools such as kano analysis, quality function deployment and
advance product quality plan. A capable
quality professional must ensure that the quality voice is heard throughout the
organization and drive all functions put in effort in achieving quality at a
minimal cost. In my previous LinkedIn
article, I have mentioned that quality problem is always hidden and it takes a lot
of resources to rectify a problem at customer end.
The customer wants, and needs can evolve, however, one
thing that never changes is the customer always require a product which works
well to solve their pain point at the lowest cost possible.
Creating value to the customer also this is one of the
foundations in lean. This is translated
into producing consistently good quality, a defect-free product with minimal
quality cost and waste.
May Quality professionals be inspired to create customer
value by ensuring quality and safety design into the product and achieve a
balance in the voice of the business, the voice of the process and voice of the
customer.
Note: CQI
and IRCA had prepare an excellent resources to celebrate world quality day
@ https://www.quality.org/wqd20-toolkit
