One of the most powerful ingredient to achieve
consistent good quality would be the organization positive mindset starting
from top management. There are many
quality/six sigma and lean tools created over the past century to assist in
problem solving which enable company to achieve their quality goal. In order to apply lean or six sigma/quality
tools successfully to achieve consistent good quality product and bring value
to customer, the whole organization must
have the positive mindset and require discipline system starting top down.
The role of organization leader is very
important in cascading positive mindset to the organization team members top
down follow follow the law of gravity. Leadership
layer in management of an organization must have clear awareness of problem and potential problem and risk.
Only from awareness of the problem, then action plan can be established
to address the problem followed by carefully orchestrated execution of the plan
to successfully resolve the problem. A
problem which get the management attention gets resolve faster than problem
which is being hidden in the shop floor.
Dr Deming (1900-1993) 14 points for total
quality management required the top leader involvement in implementation. In lean enterprise, top management must not be too far away from
the day to day problem. Leader in an
organization are suppose to do a regular gemba walk on the production floor or
where the activity of transforming input part to final product happen. Gemba walk is not just about walking the shop
floor, gemba walk must be designed with
objective of eliminating waste which include quality related problem.
A lot organizations had hire the best
people which will definitely help to
bring an organization quality goal to reality however the best talent cannot
function alone. The best people can
provide creative solution based on their knowledge and skill set, they will need the team to mobilize the plan
solution then only problem get resolve and goal get realize. The biggest authority to mobilize a team to
execute a plan would be the top management.
Before the mobilization of the plan happen, mobilization of mind had to
happen.
Only with positive open mindset, then the
organization will be open to learning new quality methodology and applied what
had been learned. Applying all quality
tools will be painful initially as it would mean changes and change is painful
to an average human being. Accepting
the changes would require a positive mindset. The reward come after change would be great and unfortunately most
people are only hoping for the reward without willing to pay the price of
change.
